From: John
Subject: Printer ink refills
Hi
Quite a while ago I purchased the Epson cartridge resetting program and I wanted you to know it works like a charm, I was able to fill and reset my Epson cartridges 6 times before the cartridges quality went bad. My question is can i purchase refill ink in the single 2.35 oz bottles because i still have the the 12 cc syringes from my first kit I purchased from you.  If the answer is yes can i have a price list of the single bottles of ink.
Thanks. John

From: Harvey
Subject: your great service
I just wanted to let you know how much I appreciate your excellent service. I received my order ( #459360 ) yesterday which arrived in 48 hours. I realize that in this economy there is not much good to say about corporate America but you all are an outstanding testimony to the honor and integrity of the best of our nation's companies.
Thank you, Harvey

From: Keith
Subject: thanks
Dear Computer Friends,
I bought your refill ink kit and it was working well for a few refills and then did not work after refilling the cartridges (nothing would print). I called one of your support associates on 12/30/02 who was very helpful and her suggestion worked well (I simply added a bit of extra ink to each cartridge). Thanks for a great product and excellent technical support.
Sincerely, Keith

From: Dennis
Subject: refill kit
Sent: 1 Dec 2002
Despite hearing a few horror stories of people trying to refill their cartridges I ordered one of your kits. It arrived complete with everything needed including detailed instructions. Several minutes later I was done and the refilled cartridges work perfectly. In the current business climate where quality does not seem to be a priority, it was a pleasure using your product .
Thank you, Dennis

From: Sam
Subject: Inkjet refill kits
Dear Computer Friends,
Just a note to say how much I like your inkjet refill kits. I've used your kits 
on the black and color cartridges for my HP610cl printer, and I just ordered a black refill kit for my HP550C. I also ordered a new cartridge for the 550C, since I ruined my old one with a no-good universal kit that I had previously purchased!
I have two questions: Will the color cartridge refill kit I got for the 610cl 
work on the 550C color cartridge? Also, will your black and color inks I 
purchased for the 610cl work in the 550C?
Thanks, Sam

From: Gene
Subject: C-60 & C-80 instructions
Works great. Thanks so much for your help. I am recommending your product to all my friends.

From: Wayne
Subject: Epson C-80 Ink Refilling System
Thanks Kate for you and your associates work. I know that when you release the kit, it will be a tremendous success as usual. I had not heard from you in sometime and I was looking for an update. Looking forward to the release announcement.
Thanks, Wayne

From: Ray
Subject: Refill Question?
WOW, what a fast response. Keep up the good work.
Thank you. Ray

From: D. Scherer
Subject: Re: mailing order
Hello Kate,
It is nice to able to communicate with a live person on an ink supply site. I have been frustrated with dealing on line .with suppliers of defective cartridges in regards to the 100% guarantee they advertise. Your firm appears legitimate and professional. I hope we have a long and satisfying business relationship. 
Sincerely, DS

From: C. Corby
Subject: JetMaster Inkjet Refill Kit
Kate,
Thank you for your response. In today's day and age, it's heart warming to find "people" at the other end of the e-mail link.
Good news. Evidently the print head or the print cartridge was in need of help.
I originally cleaned the print head (as you suggested) prior to the 'arrival' of  your response. And originally it had no effect. The next day, I tried another refilled color cartridge and after about 45 minutes of 'sitting' the color printing returned, however, the black (on white) printing 'left.' I tried another black cartridge and, again, after a short while the black printing returned everything seems to be working fine now. It's comforting to know that the software ultimately has no influence on the hard drive.
Thanks for the opportunity to "save, big time" by refilling, and providing a 
"work-around" for the notorious "chip."
I am really very happy with the product, even more so now, knowing that there are actually "people" to help.
Gratefully, Charlie

From: Lyn
Subject: Order Shipped
Dear Chris;
Thank you so much for the prompt reply to my query about the replacement cartridge for my Canon Printer. As it turns out..just this afternoon; my printer seems to have gotten acquainted with the new cartridge; and has made friends, and is now printing without a problem! This is good! haha I will certainly keep in mind about the print head wear. I had not thought of that, and your suggestion is most kind and welcome. Now that this cartridge has demonstrated it will work well; I shall be reordering in the future! Thank you so much for your assistance with this matter.
Sincerely, Lyn

From: Pete
Subject: CROSS MODEL COMPATABILITY
Kate,
Thank you for your thorough investigation of the compatibility issues. Some people would probably accuse you of trying to sell more ink but with me it's a trust issue and that's why I keep coming back.
Continue the great service......Pete

From: Jeff
Subject: HP INK
Hi Kate,
Thank you so very much for your great response. It's such a pleasure to find a knowledgeable and helpfull business. I will be placing an order some time in the next week. Thanks again.
Regards, Jeff

From: C. Murray
Subject: Great Refill Kit!
Sent: 4 Aug 2002
Just some feedback. I bought your refill kit last April for my Canon BJC-6000. Though skeptical at first, once I got the hang of it I was able to refill the cartridges in less than 30 minutes complete, including cleanup. Considering the fact that my kids love printing, your kit has saved me many times over the cost of the kit.
Two questions. I started to notice that places like Sam's Club have "Universal" refill kits. Are your inks different for different printer manufacturers, or are the all the same? Also, when should (if ever) I clean the cartridge (other than using the maintenance utility)? I was curious, as I notice that you sell cartridge cleaners.
Thanks again!

From: E. Barnes
Subject: So what now?
Sent: 17 Jul 2002
*Thanks once more. Following the explicit directions in your well written manual, I successfully reloaded my black ink cartridge last night and, after cleaning the nozzles, the puppy is clattering away! Such a deal!!!
Warmest regards,
E. Barnes, President and General Manager

From: J. Baxter
Subject: Do you carry a refill kit for Epson Stylus C80?
Hi Kate,
Thank you for your reply -- I really appreciate your help and individual attention to my needs. I just sent an order using your Website, for compatible versions of the cartridges. I will check back at your Web site in the future to see if a refill kit becomes available.
I don't mean the gush, but I just want you to know that I appreciate the way you do business. It's pretty rare in this day and age to get the kind of personal attention that you give your customers.
I wish you much success...
John

From: J. Baxter
Subject: Do you carry a refill kit for Epson Stylus C80?
Hello,
I really like your web site -- very informative and well organized...
I am a laid-off engineer starting to do contract work from home. It is great to think that I can save money on inkjet cartridges -- they are really expensive. Just wondered if you have a recommendation for an Epson Stylus C80 printer kit. I checked your list and also the cross-reference, but could not find this one listed.
The black replacement cartridge I have is Epson type T0321/20 Ideas appreciated. I really like your company attitude of professionalism and down-home helpfulness.
Thanks, John

From: D. F.
Subject: Re: Order Confirmation
Now this is what I consider good customer service. It's the BLACK cartridge. Thank you very much; you shall continue to receive my business, Kate.
Diana

From: Rick Switzer
Subject: Re: Order Shipped
Sent: 21 Jun 2002
Hi Kate, 
Guess what? IT WORKS!!! I set it up and went to work. My wife said that it was cycling thru two or three times up to 8 and she shut it off. When I came back from work, the out of ink lite was out on the printer and I printed a good test page in both black and color! -- And I haven't even filled the color tanks yet! 
I will recommend your service and products to all that I meet who need ink. 
Thanks for your help, Rick Switzer

From: Ed
Subject: Order
thank you for your prompt response
I like your kits and would endorse them to anyone. thankx
ed

From: J.M.
Subject: Comments and Questions
First, I would like to thank you for the excellent service I received on my last order. Seldom do I take time to write to a company, either for a problem or compliment. I feel compelled to write as you service has been excellent.
The first time I ordered, I recieved my refill kit as promised. The instructions were detailed and very helpful. The products work well in my HP and the colors are excellent. I just recieved my second order, only two days after I ordered it. I am very impressed to say the least, and I will continue to order from you in the future.
Thanks again! Jim

From: H K H
Subject: Re: Attempting to fill printer cartridge.
Dear Kate
Well, I must say, in addition to being able to "talk" to a real live person ( I presume you are not just some "HI-TECH" answering machine) it is quite refreshing to receive a thoughtful response to a question.
Obviously, it will not affect how YOU feel, although it will partially excuse my dumb questions to ME---but, I should not have attempted doing ANYTHING at the exact time I initially attempted to refill the printer cartridge. Partial sedation is not a desirable component of a "recipe" for any such task.
Thank you again for your help.
(What if I were to attempt to do the necessary cleaning with denatured
alcohol?)
HKH

From: bernie
Subject: Great Service!
Just wanted to let you know that in this age of internet service rip-offs your company is a beacon of hope! Not onle was my order delivered as promised, it was More than promised. For a man that is so mechanically inclined as me[I believe you use a screw driver to tighten nuts!] I was able to load my cartridges in less than half an hour successfully! Count on me and my friends as return visitors!
Bernie, owner Venerablebooks.com

From: Francis
Subject: Cartridges
Date sent: 30 April 2002
Thank you for your reply. I know what to buy now.......thanks. That's no way I know what to buy if you don't give me this reply. I will go to your web site to buy it tonight. Thanks again for you clear explanation. Take care.
Francis

From: G. Murphy
Subject: Order Shipped
Date sent: 23 April 2002
As of this date (21 April 2002) Shipment has been received. Thank you for your attention to this order and my emails. Look forward to doing more business with you on down the road.
G. Murphy

From: A. Kauth
Subject: Epson C60 Refill Kit
I would love to get the free kit for MacIntosh users. Thank you so much for the offer and thanks for working for me on this issue. I do like your product very much and wanted to be able to use it with my new printer. I can't wait to get the new kit when you develop a solution for resetting the chips on the MacIntosh.
Thanks again, A. Kauth

From: Michael
Subject: Question about HP printer
Thanks for your help! (I've ordered a refill kit from you folks before for my Macintosh and have simply loved the quality and the convenience of doing my own refilling . . . not to mention the cost savings! Thanks!)

From: G. McDonald
Subject: It works!!!!!! (The ‘reset chips’ on the Epson 870)
Thank you so much for your thorough and timely response. Out of all the vendors I have dealt with you are at the top of my list for fast/concise information. BTW I am currently using your refills for my Canon printer. Replaced the new (black) cartridge with the one I'd inked - what's it been - a month ago. The on-screen display shows it as being "full". Just what it's supposed to do. Printed out a few pages last night, and a bunch more this morning - everything is working. I feel a heck of a lot better.
Thank you, and the rest of the staff, for your support in this matter.
G. McDonald

From: P. McMillan
Subject: Canon S750 ink
Are you going to start carrying the Canon S750 BCI-3e ink? I love your service and have used it when ordering for my old Canon BJC-620. Would like to continue doing business with you.
Loyal customer, P. McMillan

From: R. Thomas
Subject: Lexmark Z52 Color Cartridge Refill
Thank you very much for the suggestion. Running several color prints, seems to have worked like a charm. After letting it sit overnight, my test print is fine and back to normal. I have renewed my faith in your company and technicians and will recommend your company and products to my friends and colleagues.
Thanks again, R. Thomas

From: H. Hassan
Subject: Wrong kit!
Thanks a million for the response. In fact, I spoke with you the day before yesterday and you (very nicely) advised me on that. Thanks a lot for the wonderful service.
Best, Hatim

From: Jim
Subject: Bulk Ink for Lexmark X63 &X83
Thanks for the timely help.
Jim
-(`.)^(.`)
     ` '
    ~~

From: Steven
Subject: free clock
I would appreciate if you could send it separately. I hope the two refill kits will last six months. I appreciate the quick response and I will refer other customers to you. Thanks Again.

From: A. Koetitz
Subject: Recent order
Thank you very much for the quick reply.
Pleasure to do business with your co. with this kind of customer service.
A. Koetitz

From: Mike
Subject: My order
We received our order today with many thanks. Will order again as soon as needed.
Have a good weekend. Mike

From: Jim
Subject: recent order
Thank you very much for your prompt, informative and friendly reply.

From: Robert
Subject: order
Thanks for being so comprehensive, you like myself, need to be totally asssured that things are going right and in spite of buying through internet being such a fabulous thing I have always been a little wary of using it. Next thing we will have to work out is how to reduce the mailing costs, your product is costing me double just to get it here (England), and in spite of that, if your inks are truly good and refill at least the minimum they say they will it will only be a fifth of the price I would have to pay here for the equivalent amount of ink cartridges. It is worth it.
regards and thanks once again
Robert

From: O. Burtcher
Subject: Question
Thank you for your response to my e-mail.
I found the two products "Hi Lighted" on your web page when I next visited & have ordered both. Thank you for your assistance.
Best Regards, O. Burtcher

From: B. Beierschmitt
Subject: New Printer
I have had great success with the refilling of the Xerox Document Home Center cartridges. Thank you for being out there for amateurs like me.
Sincerely, B. Beierschmitt

From: T. Rushing
Subject: I have yet to receive my order
Thank you for the reply. And to whom it may concern, I am not a Ms. Rushing, but thank you anyway. However, you are the far best yet prices, so keep up the good prices!!!!!
Mr. T. Rushing

From: Henry
Subject: Stoppers
Thank you very much for your kindness in taking time to send the plugs, and to write me about it. Not many would have done it.
Henry

From: Dirk
Subject: Order shipped
Thanks for filling my order so promptly. A very neat refill product.
Packaged arrived on time too.
Dirk

From: Hussein
Subject: Order Confirmation
Thank you very much for the superb service.
Yes, I received previously the e-mail with the UPS tracking number.
Thank you very much
A satisfied customer is a return customer and I assure you that I am a satisfied customer
Hussein

From: D. Praetzel
Subject: Order
The product works great and I will be ordering some more when I run out.
D. Praetzel

From: Larry
Subject: Order shipped
I have already done that. I wish all the websites were as fast at returning email as yours.
Thanks, Larry

From: C. Padget
Subject: inkjet refills
Thank you very much for your detailed reply.
Kind regards, C. Padget

From: E. Lippa
Subject: Refill Kit
I've received the kits though the handling charges this end (Israel) were steep i.e. $50. After reading the clearly written instructions I've done my first refill successfully and it turned out quite easy. I want to thank you for all your help.
Best regards, E. Lippa

From: J. Doe
Subject: HP refills
Thanks for your answer. I did find the prices...just had to look for them. Good to know that the 15D and 15A are the same. I will be ordering soon, right now I'm busy telling my friends about your service. Thanks again.

From: D. Johnson
Subject: Praise
I just used your website for the first time, to order refill ink for an Epson Stylus printer. I think it is one of the very best commercial sites I have ever used: filled with information that is well-written, useful, and intelligently organized. It was easy to decide what to buy, highly unusual when one is unfamiliar with the products and technology. Moreover I felt I was dealing with honest people. Congratulations.
Yours, D. Johnson

From: S. Amburgey
Subject: Cartridge Weight?
I just refilled my first black cartridge the other day and besides punching an extra fill hole I did alright. The output looks good and I have the satisfaction of knowing I did it myself and save some money in the process. I will let you know how the color refill experience goes...that may be a while.
Thanks again, S. Amburgey

From: F. Conwell
Subject: JetMaster
Thanks for a fine procedure to install a fine product. I have been refilling since the HP 500 and I believe the reinking of this high-tech HP 940 was easier. My first print was the HP setup with parallel lines and it came out great. Didn't even need to run several bad prints through.

From: C. Boyce
Dear Friends I have one of your recycling kits for use on an Epson Printer - I used it on my printer and it was magic - how wonderful not to have to throw a cartridge away again!

Thank You for my order received on time today--(2nd day air) Everything works just perfectly. Regards, G. Foushi

Subject: Re: Order Shipped (#378745)
Just got our order yesterday and immediately filled the tanks. Works
superbly. I'm delighted. Do like your stuff for sure. I didn't even get a lot of color on my fingers, even though I filled two black and the three others. Neat. Much appreciated. I think you've got a steady customer, for whatever that is worth.
W. Fisher

From: D. Polk
Subject: wow!
Just received my refill package for my Lexmark. Very impressed with kit and book. Was very surprised at the amount of goodies in kit (an exacto knife!). The other kit I bought had limited instructions and only one syringe. Reading your book made me realize some mistakes I've made before.
I would recommend your kit to others. –d

From: D. Haglin 
Subject: question...
I bought one of your refill kits for my Compaq IJ 750 and am VERY happy with the quality of the kit. Since then, my other printer's black ink emptied. The other printer is a Canon BJC 4300. My question for you is can I use the ink left over from the Compaq to put into the Canon? A reply would be appreciated.
Thankfully,

Subject: Billing 
I received and installed the black and color inkjet refiller for my Lexmark printer I would like you to know that I am well pleased with the quality of my printing and the tremendous savings by ordering this
refiller kit. Accordingly, I have referred others to you.
Thank you so much.
L. Cohen

With service like this... you will continue to have my business. Thanks for shipping it so promptly.
D. Neitzel

Subject: Cost of Ink
Sir; I have used your refill kits to refill my canon printer carts. am happy with the results. But now I wish to upgrade my printer to an Epson 870 ,but before I do I would like to know the cost of ink- I don't see ink for that printer on your list. Do you have it ?, and what is it's cost.
Respectfully,
J. Schoeler

Subject: HP Series 10 Refill kits
Dear Madam or Sir: A number on months ago, I bought from you an HP series 10 cartridge compatible refill kit. I have had very good luck with you product, and until today, flawless operation.
Thank you, H. Davis

Subject: Epson 880 refills
Dear CF--- I'll bet you are the same guys I bought from years ago in Portland for my HP 540. Your stuff was always great. Anyhow, I have a new Epson Stylus Color 880 which I just LOVE, but the printer is bankrupting me in ink. Thanks.
S. Hansen

From: A. Fischer
Subject: Bulk Ink
Received your refill kit for the Epson 777 last week and used it several
times this weekend. Excellent product. Much easier than refilling the
HP1200c cartridges. Now, as it appears I will be using the BLACK ink much more than the color inks what about bulk ink (color too) say in pints? I do not see anything other than the kits listed.
Now, you folks need to get to work on a kit for the Epson 1270!!!!

Subject: You are Great
Today I received my order sent on Tues. Before I found you with a search engine, I had previously ordered thru a TV advertiser (begins w/U). They charged me an extra $5 than advertised for express shipping. Their express shipping took 4 weeks to get here.
Your web site was easy, you spell out shipping options clearly, and you got it here in 2 days as you said you would. Looking at the product, you also supply a lot more ink at the same price and at less shipping than the 4 week express. Service and quality, I'll be back.
Thanks, T. Russell